smb88 Privacy Policy — Member Personal Information Protection

1. Scope and Introduction

This Privacy Policy is issued by smb88 ("we", "platform", "company") and applies to all users who access the smb88.one website, register an account, or use our services including online slots, live casino, sports betting, arcade games and all related services.

By registering an account or using the smb88 platform, you agree to the terms in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our services.

smb88 operates under international licensing and is committed to complying with the data protection requirements set out under that licensing framework. We recognise that member trust is our most valuable asset, and protecting your personal information is a top priority in every operational decision we make.

2. Information We Collect

smb88 collects various categories of information to ensure services that are safe, responsible and compliant with regulatory requirements.

2.1 Information You Provide Directly

• Full name as shown on your identity card (MyKad) or passport
• Active email address
• Mobile phone number registered in Malaysia
• Date of birth (for age verification — a minimum age of 21 applies)
• Account username and password
• Payment account details such as your Touch 'n Go eWallet number, DuitNow ID, or bank account details for withdrawals via FPX
• Identity verification documents when requested for the KYC (Know Your Customer) process

2.2 Information Collected Automatically

• IP address and location information based on IP
• Device type, operating system and web browser version used
• Game activity and betting history within your account
• Deposit and withdrawal history
• Login time, logout time and active session duration
• Cookie data and session identifiers

3. Purpose of Data Use

smb88 uses the information collected solely for the purposes stated below. We will not use your data for any other purpose without prior notice and, where required, without obtaining your consent.

• Account management: Creating, verifying and maintaining your member account securely
• Transaction processing: Handling deposits via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency (USDT, BTC, ETH), and processing withdrawals within 10–45 minutes
• Identity verification (KYC): Confirming that you meet the minimum age requirement of 21 and that international licensing regulatory requirements are met
• Fraud prevention: Identifying and blocking suspicious activity, money laundering or misuse of the platform
• Customer support: Providing assistance via live chat and email in Bahasa Melayu and English
• Account-related communications: Sending important information relating to your account, transactions and policy updates
• Platform improvement: Analysing usage patterns to improve the quality and security of our services
• Regulatory compliance: Meeting legal obligations and licensing requirements as prescribed

4. Information Sharing

smb88 does not sell, rent or trade members' personal information to third parties. However, in the following limited situations, information may be shared:

4.1 Third-Party Service Providers

We work with carefully selected service providers to handle specific functions such as payment processing, technical support and identity verification. All such providers are bound by strict confidentiality agreements and may only use your data for the specified purposes.

4.2 Legal Requirements

smb88 may disclose personal information when required by law, court order, or direction from a competent authority within the context of our international licensing. This includes investigations relating to money laundering or financial crime.

4.3 Cross-Border Data Transfers

As smb88 operates under international licensing, some data may be processed on servers located outside Malaysia. In such cases, we ensure that a level of protection equivalent to the standards stated in this policy is maintained at those locations.

5. Data Security

The security of your personal information is our technical and operational priority. smb88 applies multiple layers of protection:

• SSL/TLS encryption for all communications between your device and our servers
• Password storage using secure hashing functions — we do not store your password in plain text
• Real-time intrusion detection systems and monitoring of abnormal activity
• Strict internal access controls — only authorised personnel who require access to specific data are permitted
• Regular security audits by independent third parties
• A comprehensive incident response plan in the event of a data breach

While we take reasonable measures, no system can be guaranteed 100% secure. You are also responsible for keeping your account username and password confidential. Please notify our support team immediately if you suspect any unauthorised access to your account.

6. Data Retention Period

smb88 retains your personal information for as long as your account is active or as long as needed to provide services. After account closure, we may retain certain records for the period required for the following purposes:

• Compliance with legal obligations and international licensing regulatory requirements
• Resolving any outstanding disputes or claims
• Preventing fraud and maintaining platform integrity
• Compliance with financial reporting requirements

Once the required retention period has ended, data will be securely deleted or anonymised in accordance with our internal procedures.

7. Your Rights as a Member

smb88 respects your rights over your personal information. You have the right to:

• Right of Access: Request a copy of the personal information we hold about you
• Right of Rectification: Request correction of information that is inaccurate or out of date
• Right of Erasure: Request deletion of your personal information, subject to our regulatory obligations
• Right to Restriction of Processing: Request that we limit how we process your data in certain circumstances
• Right to Data Portability: Request your information in a machine-readable format
• Right to Object: Object to the processing of your data for specific purposes

8. Cookies and Tracking Technologies

smb88 uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

8.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functions such as login, game sessions and security. Cannot be disabled.
• Performance Cookies: Collect information about how you use the platform to help us improve our services.
• Functional Cookies: Remember your preferences and settings for a better experience.

8.2 Cookie Controls

You can manage or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect the functionality of the smb88 platform.

9. Disclosure to Specific Third Parties

As an online gambling platform operating under international licensing, smb88 may need to share certain information with the following entities under limited and controlled circumstances:

• Payment processors: Service providers that handle Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency transactions
• Game software providers: Licensed game providers that require minimum session information for technical integration purposes
• Licensing regulatory bodies: International licensing authorities that regulate our operations
• Fraud prevention companies: Specialist services that help us detect and prevent fraudulent activity and money laundering

Each of these data sharing arrangements is governed by binding data processing agreements, and the relevant third parties are prohibited from using your data for any purpose other than those specified.

10. Amendments to the Privacy Policy

smb88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, regulatory requirements or technological developments. Any material amendments will be communicated to members via their registered email or through a notice prominently displayed on our platform.

The updated effective date will be stated at the top of this document. Continued use of the smb88 platform after any amendments constitutes acceptance of the latest version of the Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your personal information, the smb88 support team is ready to assist.

You can reach us via 24/7 live chat on our platform, or by email at:

[email protected]

Our team operates 24/7 and provides support in Malay and English. We aim to respond to all privacy enquiries within a reasonable timeframe.