smb88 Terms and Conditions

1. Introduction and Acceptance of Terms

These terms and conditions ("Terms") form a legally binding agreement between you ("Member" or "User") and smb88 ("Platform", "We"). By registering an account, accessing or using any part of the smb88 platform, you agree to be bound by all provisions in this document.

smb88 operates under an international licence and provides online slot, live casino, sports betting and arcade game services to eligible players in Malaysia. If you do not agree with any part of these Terms, please stop using the platform immediately.

2. Member Eligibility

To open and use an smb88 account, you must meet all of the following requirements:

• Be at least 21 years of age on the date of registration;
• Hold a valid identity document (MyKad or international passport);
• Not be a resident or national of any territory that prohibits online gambling activity;
• Register in your own name only — registering on behalf of another person is not permitted;
• Not have been previously banned or had an account suspended by smb88.

smb88 reserves the right to request documentary proof at any time to verify member eligibility. Failure to submit the required documents within the stipulated period may result in a temporary restriction or closure of the account.

3. Account and Member Responsibilities

Each member is only permitted to hold one (1) active account at any one time. Holding multiple accounts is a violation of these Terms and will result in the closure of all such accounts and forfeiture of any existing balances, including unclaimed bonus funds.

Members are fully responsible for:

• Keeping their smb88 account username and password confidential;
• All activity that takes place under that account, whether authorised or not;
• Ensuring that the personal information registered is accurate and up to date;
• Notifying smb88 promptly if the account is accessed without authorisation.

4. Deposits, Withdrawals and Payments

smb88 supports the following payment methods for the convenience of Malaysian members:

All deposits must come from a bank account or e-wallet registered in the member's own name. smb88 reserves the right to request proof of the source of funds if there is any doubt regarding the origin of a payment. Withdrawals will only be processed to an account that has been verified as belonging to the member in question.

5. Bonuses, Promotions and Wagering Requirements

smb88 offers a range of promotional offers to new and existing members. All bonuses are subject to wagering requirements and specific rules displayed at the time of the claim.

Welcome Bonus: smb88 offers a 100% first deposit bonus of up to RM500. The wagering requirement is 15 times the bonus amount received before winnings from that bonus can be withdrawn.

Wagering requirement calculation examples:

• Deposit RM100 → Bonus RM100 → Balance RM200 → Required wagering: RM100 × 15 = RM1,500
• Deposit RM1,200 → Bonus RM500 (maximum cap) → Balance RM1,700 → Required wagering: RM500 × 15 = RM7,500

Any attempt to abuse the bonus system, including hedge betting between two accounts or using automated software, will result in the cancellation of all bonuses and account closure.

6. Game Rules and Integrity

All games available on the smb88 platform operate using a certified random number generator (RNG) or via a live feed from established casinos. smb88 is committed to fair gameplay and transparent results for all members.

The following actions are prohibited and may result in disciplinary action including account closure:

• Use of bots, automated software or scripts while playing;
• Manipulating games through technical means or colluding with other members;
• Exploiting technical vulnerabilities on the platform (these must be reported to smb88);
• Any attempt at fraud or falsification of transactions;
• Chargeback fraud on deposits that have already been used.

7. Account Closure and Restriction

smb88 reserves the right, at its absolute discretion, to suspend, restrict or close the account of any member in the following circumstances:

• Violation of any provision in these Terms;
• Suspicion or confirmation of financial fraud or money laundering;
• Provision of false or misleading registration information;
• Instructions from the relevant regulatory authorities;
• A voluntary account closure request by the member.

Members who wish to voluntarily close their account may contact the smb88 customer service team via live chat or email. Any valid remaining balance will be processed in accordance with the standard withdrawal procedure.

8. Responsible Gambling

smb88 prioritises member wellbeing and is committed to responsible gambling practices. The platform provides self-control tools that allow members to set deposit limits, loss limits and break periods from betting activity.

Members who feel that their gambling activity is beginning to have a negative impact on their daily life or finances are advised to:

• Activate the deposit limit or loss limit feature in their account settings;
• Request a temporary or permanent self-exclusion through smb88 customer support;
• Refer to the relevant professional help resources.

For more information on responsible gambling and support resources, please visit our Responsible Gambling page.

9. Limitation of Liability and Disclaimer

smb88 is not liable for any indirect, consequential or punitive losses arising from the use of this platform, including but not limited to:

• Service disruptions due to scheduled or unforeseen maintenance;
• Losses resulting from betting decisions made by members;
• Technical incompatibility between a member's device and the smb88 platform;
• Processing delays caused by third-party payment processors.

The smb88 platform is provided "as is" without any implied warranty of fitness for a particular purpose or uninterrupted availability.

10. Amendments to Terms and Communications

smb88 reserves the right to amend these Terms at any time. Any material changes will be communicated to members via their registered email or in-platform notification at least seven (7) days before taking effect, except for urgent amendments relating to security or regulations which may take effect immediately.

Continued use of the smb88 platform after the effective date of any amendment constitutes acceptance of the revised terms. Members who do not agree with the amendments may close their account without any penalty.

All official communications from smb88 will be sent via registered email or through in-platform support channels. Members are advised to ensure their email address is always active and accurate.

11. Governing Law and Jurisdiction

These terms are interpreted and governed in accordance with the laws of the jurisdiction under which smb88 holds its licence. Any dispute arising in connection with these terms shall first be resolved through good-faith negotiation between both parties, and if that fails, through binding arbitration in accordance with the procedures set out in smb88's operating licence agreement.

For any enquiries regarding these terms, please contact the smb88 customer support team, available 24/7 in Malay and English via live chat or email at [email protected].